Privacy Policy

AMC Hospital
Website: https://amcclinic.in
Last Updated: November 12, 2026

1. Introduction

AMC Hospital respects the privacy of patients and website visitors and is committed to handling personal information responsibly.

This Privacy Policy explains how information is collected, used, shared, and managed when you visit https://amcclinic.in, submit an appointment request, or communicate with AMC Hospital through the contact channels provided on the website.

2. Information We Collect

When you submit an appointment request through our website, we collect the information you voluntarily provide, which may include:

• Patient name

• Mobile phone number

• Email address

• Preferred appointment date and time

• Reason for consultation

The reason for consultation may contain information relating to your health. Please avoid including detailed medical histories or unnecessary sensitive information in the appointment form.

Our website does not provide a facility for uploading medical reports, prescriptions, or medical records.

3. How We Use Your Information

Information submitted through our website is used to:

• Receive and process appointment requests.

• Contact patients to confirm appointment availability.

• Communicate about appointments, cancellations, or rescheduling.

• Respond to patient inquiries.

• Support necessary administrative and patient-related communication.

We do not use appointment information collected through the website to send promotional marketing messages.

4. Appointment Form and Email Communication

Our appointment request form is built using WordPress and Elementor.

Appointment information submitted through the form is delivered to AMC Hospital at amchospitalhyd@gmail.com.

Appointment submissions are not intentionally retained as entries in the WordPress website database under our current configuration. However, submitted information may remain in hospital email correspondence and may be processed temporarily by website hosting and email delivery infrastructure.

Submitting an appointment request does not automatically confirm an appointment. Our staff will contact you to confirm availability.

5. Medical Records and Billing — Drucare

AMC Hospital uses Drucare, a third-party cloud-based healthcare management system, for patient medical records and billing.

Our website does not directly collect or maintain patient medical records through the appointment form.

When necessary for patient registration, consultation, billing, or ongoing care, authorized hospital staff may manually enter relevant patient information into Drucare.

Information processed through Drucare is handled within that system and is subject to applicable contractual, technical, organizational, and legal safeguards.

AMC Hospital does not automatically transfer appointment form submissions from its website into Drucare.

6. Google Analytics and Cookies

Our website uses Google Analytics to understand website usage and improve the experience of visitors.

Depending on its configuration, Google Analytics may process information such as:

• Pages visited and interactions with the website.

• Browser and device information.

• Approximate geographical information.

• Website traffic sources.

• Cookie identifiers and other analytics-related information.

Google Analytics may use cookies or similar technologies.

You may manage cookies through your browser settings. Additional information about Google’s data practices is available at https://policies.google.com/privacy.

We do not intentionally submit patient names, contact details, or reasons for consultation to Google Analytics.

7. WhatsApp and Telephone Communication

Visitors may contact AMC Hospital through telephone or WhatsApp at +91 77298 87888.

When you communicate with us through WhatsApp, information is also processed through WhatsApp’s platform under its applicable privacy practices.

Please avoid sharing unnecessary sensitive medical information through general messaging channels.

8. Information Sharing

We may share or process information with service providers where reasonably necessary for website operations, email delivery, healthcare administration, medical record management, or legal compliance.

These may include:

• Website hosting and technical service providers.

• Google services used for email and website analytics.

• WhatsApp for communications initiated through that platform.

• Drucare for hospital medical records and billing.

We do not sell patient appointment information to advertisers.

We may disclose information where required by applicable law or lawful government or regulatory requests.

9. Data Security

We seek to protect personal information through appropriate administrative, technical, and organizational measures.

Access to patient information should be limited to authorized personnel who require it for legitimate hospital operations.

However, no website, electronic communication system, or cloud service can be guaranteed to be completely secure.

10. Data Retention

Appointment-related information may be retained in hospital email records for as long as reasonably necessary for appointment administration, patient communication, dispute resolution, or applicable legal obligations.

Medical and billing records maintained through Drucare are subject to separate operational retention requirements and applicable laws.

We do not represent that all information is automatically deleted after an appointment.

11. Your Privacy Rights

Subject to applicable law, you may contact AMC Hospital to request information about personal data handled by the hospital, seek correction of inaccurate information, or request deletion of information where legally permissible.

Certain medical, billing, and administrative records may need to be retained under applicable legal or professional obligations.

For privacy-related requests, contact us using the details below.

The health checkers on this website (such as the adult vaccine checker, the diabetes risk checker, the checkup planner and the everyday symptoms checker) work inside your browser. The answers you select are not sent to us and are not stored by us. They are general information, not a diagnosis or medical advice. If you choose the option to send your report to AMC Hospital on WhatsApp, WhatsApp opens on your phone with your name, mobile number and report typed in, and nothing is sent until you press send. If you send it, we receive that message, which may include the checks listed in your report, and we use it only to reply to you and to contact you about your care, as you have agreed. Messages on WhatsApp are also handled under WhatsApp’s own terms and privacy policy.

If you have given us your details for an appointment or enquiry, you may withdraw your consent for us to use them for further communication at any time by writing to amchospitalhyd@gmail.com or calling +91 77298 87888. We will handle such requests as required by applicable law, including India’s Digital Personal Data Protection framework as it comes into force.

12. Children’s Information

Appointment requests may be submitted by parents or lawful guardians on behalf of children.

Parents and guardians should provide only the information reasonably necessary to request an appointment.

13. External Websites and Services

Our website may contain links to third-party services or websites.

AMC Hospital is not responsible for the independent privacy practices of those third parties. Visitors should review the applicable policies before providing personal information.

14. Changes to This Policy

AMC Hospital may update this Privacy Policy to reflect changes in website functionality, hospital operations, technology, or applicable legal requirements.

The updated policy will be published on this page with a revised date.

15. Contact Information

AMC Hospital
2-105/74/315, MAAC Manor, Road No. 27,
Journalists Colony Phase 3, Gopanpally,
Gachibowli, Hyderabad, Telangana – 500032, India.

Email: amchospitalhyd@gmail.com
Phone / WhatsApp: +91 77298 87888
Website: https://amcclinic.in